WV FAN ZONE Refused refund, SCREAMED at by salesperson
A saleswoman at WVU Fan Zone at the Meadowbrook Mall in West Virginia (who turns out to be the wife of the owner) accused me of shoplifting twice...once when she carried some items to the check out for me (my husband heard her telling the cashier) and a second time when I was signing the receipt (she didn't notice I was standing right beside her)! I don't know how you steal a handful of coffee mugs, but I must have looked like a shoplifter. When I decided I had enough, I said I wanted an apology (I was obviously not a thief, I had just paid) or an immediately refund, the saleswoman went off. She began screaming to the point other customers left the store and then walked away from me. I told the cashier I wanted a refund since the woman wouldn't apologize and I was told "she wouldn't have yelled at you if you hadn't said what you said." I was then refused a refund even though there were no signs saying all sales were final.
I talked with some friends about what happened and they had horror stories about the same saleswoman/owner. One friend who has a facial piercing was actually stopped at the door by the woman and told "we don't sell face rings here." The next day, I sent an email to the store owner. I thought the owner should be aware of the saleswoman's behavior. After several days, the owner responded with 2 very weird emails. Below is the response I got:
On Sun, Dec 18, 2011 at 2:15 PM, wrote:
I am the owner and the lady that "screamed" at you was my wife (owner).. my advise..... go somewhere else.
On Sun, Dec 18, 2011 at 2:20 PM, wrote:
by the way... where you pay with cash or sign your credit card receipt.. there is a sign in BOLD RED letters that says " NO REFUND.. EXCHANGE ONLY" ......... only the rude don't see it...